Water Damage Emergency
Time is critical! Follow these steps immediately to maximize recovery chances.
Call Now: 0800 123 4567Critical Emergency Steps
Follow these 5 essential steps immediately to maximize your device's recovery chances.
- 1
Turn off the device immediately
Power down the device as quickly as possible to prevent short circuits and electrical damage. This is the most critical step to prevent further damage.
- Press and hold the power button until the device shuts down
- If the device is unresponsive, remove the battery if possible
- Do not attempt to charge or power on the device
- 2
Do not charge or power it on
Never attempt to charge or turn on a water-damaged device until it has been professionally dried. This can cause permanent damage and data loss.
- Avoid connecting to any power source or charger
- Do not press any buttons or attempt to use the device
- Keep the device completely powered off until professional assessment
- 3
If safe, remove battery and external storage
Carefully remove removable components to prevent electrical damage and protect your data. Only do this if you can do so safely without forcing anything.
- Remove the battery if it's easily accessible
- Remove SIM card, memory cards, and external storage
- Remove any cases, covers, or protective accessories
- If anything feels stuck or difficult to remove, stop and contact us
- 4
Wipe excess water gently
Carefully remove visible water using a soft, absorbent cloth. Be gentle to avoid pushing water deeper into the device.
- Use a soft, lint-free cloth or paper towel
- Gently dab and blot, do not rub or wipe vigorously
- Pay special attention to ports, buttons, and screen edges
- Do not use compressed air or blow on the device
- 5
Contact us for specialist diagnostics
Get professional help immediately. Our specialists have the tools and expertise to properly assess and repair your device.
- Call our emergency hotline: 0800 123 4567
- Bring your device to our specialist facility as soon as possible
- Do not attempt any DIY repairs or use home remedies
- Time is critical - the sooner we can assess, the better the recovery chances
What NOT to Do
Avoid these common mistakes that can cause permanent damage to your water-damaged device.
Don't Use Heat Sources
Avoid hair dryers, ovens, microwaves, or direct sunlight. Heat can cause permanent damage to components and melt internal parts.
Don't Use Rice
Rice doesn't effectively remove moisture and can introduce dust and debris into your device, potentially causing more damage.
Don't Shake or Blow
Shaking can spread water to other parts of the device. Blowing can push moisture deeper into sensitive components.
Don't Wait
The longer you wait, the lower your chances of successful recovery. Contact us immediately for professional help.
Frequently Asked Questions
Common questions about water damage and recovery. Get the facts to make informed decisions.
Can rice really fix my phone?
No, rice does not effectively fix water-damaged phones. This is a common myth that can actually make the situation worse. Rice doesn't absorb moisture effectively from inside electronic devices, and it can introduce dust and debris that may cause additional damage.
The best approach is to follow our 5-step emergency process and contact our specialists immediately for professional assessment and repair.
How long do I have before permanent damage occurs?
Time is critical for water damage recovery. The first hour is most important, with recovery chances decreasing significantly over time:
- Within 1 hour: 85% recovery chance with immediate action
- Within 24 hours: 70% recovery chance with professional help
- Within 1 week: 45% recovery chance, some data may be lost
- After 1 week: Only 15% recovery chance, significant damage likely
Will my data be recoverable?
Data recovery depends on several factors: the extent of water damage, how quickly you acted, and the type of device. Our specialists use advanced techniques to recover data whenever possible.
We offer data recovery services as part of our comprehensive repair process, with high success rates for devices brought to us quickly.
Should I try to dry it myself first?
Follow our 5-step emergency process, but avoid DIY drying methods. While you should gently wipe excess water, avoid heat sources, rice, or other home remedies that can cause more damage.
Professional drying requires specialized equipment and controlled environments that aren't available at home. Contact us immediately for the best results.
What if my device was in saltwater or other liquids?
Saltwater and other liquids can be more damaging than fresh water. Saltwater is particularly corrosive and can cause rapid damage to electronic components.
If your device was exposed to saltwater, chemicals, or other liquids, it's even more critical to contact us immediately. We have specialized cleaning processes for different types of contamination.
How much does water damage repair cost?
Cost varies depending on the extent of damage and device type. We provide free initial assessments and transparent pricing before any work begins.
Many repairs are covered by insurance, and we provide detailed reports to support your claim. Contact us for a free assessment and quote.
Need Immediate Help?
Our emergency team is available 24/7 to help with water damage emergencies. Don't wait - every minute counts.