Terms & Conditions

1. Definitions

• "Company" refers to Electronics Water Damage Repair
• "Services" refers to water damage repair, diagnosis, and related services
• "Customer" refers to any person or entity using our services
• "Device" refers to any electronic device submitted for repair
• "Website" refers to electronicswaterdamage.co.uk

2. Service Description

We provide professional water damage repair services for electronic devices, including:

• Water damage diagnosis and assessment
• Electronic device repair and recovery
• Data recovery services
• Insurance assessment reports
• Emergency repair services

3. Service Limitations

3.1 Recovery Guarantee

While we use our best efforts and professional techniques, we cannot guarantee successful recovery of all water-damaged devices. Recovery success depends on various factors including the extent of damage, timing of service, and device condition.

3.2 Data Loss

We are not responsible for any data loss that may occur during the repair process. Customers are advised to back up their data before submitting devices for repair.

3.3 Device Condition

We reserve the right to refuse service for devices that are:

• Stolen or reported as stolen
• Damaged beyond reasonable repair
• Containing illegal content or materials
• Posing safety risks to our technicians

4. Pricing and Payment

4.1 Service Fees

Service fees are based on the type of service required and device condition. We provide upfront estimates before beginning work, but final costs may vary based on actual repair requirements.

4.2 Payment Terms

Payment is due upon completion of services unless otherwise agreed. We accept:

• Cash
• Credit and debit cards
• Bank transfers
• Insurance direct billing (where applicable)

4.3 No Recovery, No Fee

For certain services, we offer a "No Recovery, No Fee" policy. This means if we cannot successfully recover your device, you will not be charged for the repair attempt. Diagnostic fees may still apply.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate device information and damage description
• Backing up data before submitting devices for repair
• Removing personal data and passwords if requested
• Picking up devices within 30 days of completion
• Paying all applicable fees

6. Warranty and Liability

6.1 Service Warranty

We provide a 90-day warranty on all repair work performed. This warranty covers workmanship defects but does not cover:

• Further water damage after repair
• Physical damage from misuse or accidents
• Software issues unrelated to our repair
• Normal wear and tear

6.2 Limitation of Liability

Our total liability for any claim arising from our services shall not exceed the amount paid by the customer for the specific service. We are not liable for any indirect, incidental, or consequential damages.

7. Device Storage and Collection

7.1 Storage Period

We will store completed devices for 30 days after completion. After this period, we reserve the right to dispose of uncollected devices.

7.2 Collection Requirements

Devices can only be collected by the person who submitted them or with written authorization. Valid identification may be required.

8. Insurance Claims

We can assist with insurance claims by providing:

• Professional damage assessments
• Detailed repair reports
• Photographic evidence
• Cost estimates and justifications

However, we are not responsible for insurance claim outcomes or decisions made by insurance companies.

9. Privacy and Data Protection

We are committed to protecting your privacy and personal data. Our collection, use, and protection of personal information is governed by ourPrivacy Policy.

10. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Electronics Water Damage Repair and is protected by copyright laws.

11. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or other unforeseeable events.

12. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

1. Good faith negotiations between the parties
2. Mediation if negotiations fail
3. Binding arbitration under UK law if mediation fails

13. Governing Law

These Terms are governed by the laws of England and Wales. Any legal proceedings shall be conducted in the courts of England and Wales.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website and will become effective immediately. Continued use of our services constitutes acceptance of the modified Terms.

15. Contact Information

If you have any questions about these Terms, please contact us:

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Electronics Water Damage Repair regarding the use of our services and website.