Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, postal address)
• Device information and specifications
• Damage description and photographs
• Insurance information (if applicable)
• Payment information (processed securely through third-party providers)

1.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device and operating system information

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide water damage repair services
• To communicate with you about your device and our services
• To process payments and insurance claims
• To improve our services and website functionality
• To comply with legal obligations
• To send you service-related communications (with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With insurance companies for claim processing
• With service providers who assist us in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or merger

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain customer information for 7 years after the completion of services.

6. Your Rights

Under UK data protection law, you have the following rights:

• Right of access: Request copies of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing of your personal data

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see ourCookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Data Protection Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with data protection law. Visit ico.org.uk for more information.